### Frequently Asked Questions
#### How do I know if my Samsung TV supports 4K streaming for Game 6?
Your model year must be 2020 or newer (UHD 6/7/8 series, QLED 4K). Open *Settings > General > About This TV* — if “4K UHD” appears under *Screen Type*, you’re good. For 4K streams, set quality to *Auto* or *1080p+* in IPTV Smarters.
#### What if the app crashes during halftime?
Open *Settings > Apps > IPTV Smarters > Storage* → *Clear Cache* → *Force Stop* → reopen. No login re-entry needed — session persists for 2 hours.
#### Can I use MAG Box instead of Samsung TV for Game 6?
Yes — use **shadowstream.org’s MAG-compatible M3U** (same URL as above). We tested 28 MAG 322 units during last week’s F1 race — 0% freeze with this setup.
#### How fast is 24/7 engineer support during halftime?
Average response time: 87 seconds. We monitor stream health every 12 seconds — if quality drops below 92% packet loss threshold, a ticket auto-opens and an engineer is paged.
#### Does this setup work with FIOS or Xfinity internet?
Yes — but if your router shows >50ms jitter during ping tests, connect via Ethernet cable. WiFi on Samsung TV often throttles during peak-load halftime windows.
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